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ELM Computer Systems Inc. is a Canadian firm providing outsourced IT and custom software solutions to businesses in the Greater Toronto Area (and across North America) and develops AvanTax eForms (formerly T4 TimeSaver) and AvanTax Auto tax calculation and reporting software for nationwide sale.

ELM Bulletin - April 15, 2009

Conficker Prevention & Removal

Following the recent media coverage of the Conficker Worm (aka Downadup) we have received numerous calls asking what precautions must be taken to prevent (or cure) an infection by the Conficker Worm. This ELM Bulletin presents some of the options available to you to protect yourself from this, and other, malware. Portions of this bulletin are paraphrased from the May 2009 issue of PC World.

INTRODUCTION

The Conficker Worm achieved notoriety because of its sophisticated design and its ability to contact its creators on April 1st for activation instructions. That it has been mostly dormant is largely because too many people are aware of it. (Malware creators would rather quietly take over your computer than receive widespread fame.) Newer versions have been detected, indicating that the creators of Conficker are still working to make money by gaining control of as many computers as possible.

Conficker spreads by writing itself to network shares or removable media (such as CDs, DVDs, external hard drives or Memory Keys) and using Windows' Autorun feature to install itself on any computer where the media is used.

PREVENTION

A – Conficker gains entrance through a security hole in Windows computers that Microsoft repaired in October, 2008; as reported on Security Bulletin MS08-067. See the website below for more information.

http://www.microsoft.com/technet/security/Bulletin/MS08-067.mspx

Any computer configured to automatically install Windows Updates will already have the appropriate patch installed. You can run Windows Update to ensure you have this fix. To do this on most Windows Systems simply follow the steps below:

Click on the Start button at the lower left of your display

Select All Programs

Select Windows Update from the list of programs

Check for updates and ensure that MS08-067 has been installed

If you have the time, and your system has been recently backed up, you would be well advised to install all available updates

B – Disable Windows' Autorun on your computer following the instructions at the following Microsoft website.

http://support.microsoft.com/kb/967715/

DETECTION & DISINFECTION

Like most worms, Conficker will try to disable any security software installed on the computer and, once it has infected the system, will prevent access to various security websites. If you cannot access any of the websites listed below you may be infected by Conficker or some other malware.

www.f-secure.com

www.kaspersky.com

www.symantec.com

www.safer-networking.org/en/index.html

Tools are readily available to remove Conficker and other worms but they must be downloaded using a known clean computer in order to bypass the barriers on the computer infected by the worm. Since ELM Computer Systems has extensive experience in this type of work we recommend that you contact us to remove the worm for you rather than attempting to do it on your own. We'll save you time and money and we'll get the job done right.

As always, please do not hesitate to contact me if you have any questions about this or any other issue.

Past issues of the ELM Bulletin are available from our website, feel free to forward them to anyone you wish.

You have received this ELM Bulletin either by request or because you have given your contact information to an ELM employee. If you no longer wish to receive the ELM Bulletin, send us an email with "Remove Me" in the subject line and we will remove your email address from our distribution list.

Peter Rhebergen
Technical Specialist, Systems and Software
Email: peter@elmcomputers.com

Telephone
Local: 416 495 1624 (112)
Mobile: 416 550 3330
Toll free: 800 268 3211

Websites & Publications
ELM Computer Systems Inc
ELM Bulletin (complementary)

Product Websites
T4 TimeSaver (Tax Slip Preparation)
AvanTax (Automobile Taxable Benefits)
T4 Online (Web T4/T4A/T5 Preparation)